Privacy Policy — HamroShubha Operator
Last updated: 7-08-2026
HamroShubha Operator ("the app", "we", "us") is used by warehouse operators and delivery drivers of Mero Subha / Hamro Subha to manage and deliver wholesale orders. This Privacy Policy explains what information the app accesses, collects, uses, and shares, and why.
By using HamroShubha Operator, you agree to the practices described in this policy.
Information we collect
1. Account information
When you log in, we collect and process your name, email address, and phone number to authenticate you and associate you with your operator or driver account.
2. Location information
When you are assigned a delivery and the order is out for delivery, the app collects your device's precise (GPS) location and shares it with our servers so that the operator and the customer can see the delivery's live location on a map while the delivery is in progress.
- Location is collected only while the app is open and you are actively on the delivery screen (foreground use). The app does not collect your location in the background or when the app is closed.
- Location collection stops as soon as the delivery is completed or you leave the delivery screen.
- Location data is used solely for live delivery tracking and is not used for advertising or sold to third parties.
3. Device and notification information
To deliver order and delivery notifications, we collect a push notification token and a device identifier. This is used only to send you relevant notifications about orders and deliveries.
4. Order and delivery data
We process order details (items, quantities, delivery address, order status) that are necessary for you to fulfill and deliver orders.
How we use your information
We use the information above to:
- Authenticate you and secure your account.
- Enable live delivery tracking between the driver, operator, and customer.
- Send order and delivery notifications.
- Operate, maintain, and improve the app's delivery functionality.
We do not use your personal data for advertising, and we do not sell your personal data.
How we share your information
- Live location during an active delivery is shared with the assigned operator and the relevant customer for the purpose of delivery tracking.
- Data is stored and processed on our backend servers operated on behalf of Mero Subha / Hamro Subha.
- We may disclose information if required by law or to protect our legal rights.
We do not share your personal data with third parties for their own marketing purposes.
Data retention
We retain account and order data for as long as your account is active or as needed to provide the service. Live location points are retained only as long as necessary to provide delivery tracking and operational records.
Security
We use industry-standard measures, including encrypted (HTTPS) connections, to protect your data in transit. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.
Your choices
- You can control location and notification permissions at any time through your device's system settings. Disabling location will prevent live delivery tracking from working.
- You may request access to or deletion of your account data by contacting us at the email below.
Children's privacy
The app is intended for business use by operators and drivers and is not directed to children under 13. We do not knowingly collect data from children.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected here with an updated "Last updated" date.
Contact us
If you have questions about this Privacy Policy or your data, contact:
Mero Subha / Hamro Subha Email: admin@meroims.com
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